Camp
Etiquette
Discover the guidelines for a harmonious, safe, and relaxing stay. Respect nature and enjoy the exclusive Camping Luna experience.
A few simple tips to read before planning your holiday. They may seem obvious, but the foundation of any shared stay lies in rules of conduct that can make a vacation pleasant or no, always remembering that our freedom ends where that of others begins.
Campground Rules
- Check-in for pitches: from 10:00 AM to 9:00 PM. Check-out: from 8:00 AM to 10:00 AM. If the pitch is not vacated by the specified time, an additional night will be charged. In case of late arrival or early departure, the full amount for the booked period remains due. Unless otherwise agreed, arrival must be by 9:00 PM. Any reservation will be canceled if Reception has no news of the guest by 4:00 PM on the day following the scheduled arrival.
- Guests must settle the payment 7 days before their arrival. Cash payments exceeding legal limits are not accepted.
- Departures and arrivals follow the posted schedule. Pitches must be vacated by 10:00 AM.
- All campers and visitors, adults and children, are required to present their ID at Reception upon arrival; those without it will not be admitted. Minors without photo ID (see D.L. 03/05/2014) or unaccompanied by their parents are not permitted. For the duration of their stay, minors must be accompanied and housed with their parents or legal guardians, who are responsible for ensuring that the campsite rules are observed and respected. Children must always be supervised when using the facilities and restrooms. Parents are directly responsible for their children. In the case of unaccompanied minors, a parental authorization together with a photocopy of a parent’s ID is required.
- Drivers must proceed at walking speed when driving on campsite roads.
- Playing ball games and riding bicycles for play throughout the campsite is strictly prohibited. Children must always be supervised when using equipment and restrooms. Parents are directly responsible for their children. Management declines all liability in case of accidents.
- At all hours of the day, noise and disturbances must be avoided; televisions and radios may be used but only at low volume.
- From 12:00 AM to 8:00 AM, absolute silence must be observed, therefore motor vehicles are prohibited within the campsite. Guests wishing to exit or enter after 12:00 AM must arrange in advance with the night watchman to park their car in the area adjacent to Reception before midnight.
- It is forbidden to dig pits or holes in the ground, lay impermeable tarpaulins on the pitches, erect gazebos on pitches, light fires (only gas barbecues are allowed), drive nails into trees, stretch tarpaulins between trees, or damage flowers, plants, or campsite equipment in any way—especially by pouring hot water onto the grass or at the base of plants. Violators will be liable for damages and expelled from the campsite.
- It is forbidden to dispose of paper, waste, or cigarette butts outside the designated bins.
- It is forbidden to wash dishes and laundry outside the designated areas.
- Car washing is not permitted.
- Each camper is responsible for safeguarding their personal belongings. Management assumes no liability, under any circumstances, for any loss, theft, or valuables.
- Management reserves the right, at its sole discretion, to issue any rules, regulations, schedules, or other measures as deemed necessary at any time.
- Management reserves the right to remove anyone responsible for harassment or vandalism.
- Entry or reservation at the campsite implies acknowledgment and acceptance of these rules.
Bungalow Rules
- Weekly stays run from Saturday to Saturday; daily stays are subject to availability and season. Check-in for mobile homes: from 3:30 PM to 9:00 PM. Check-out: from 8:00 AM to 10:00 AM. If the mobile home is not vacated by the designated time, an additional night will be charged. In case of late arrival or early departure, for any reason, the full amount for the booked period remains due. Unless otherwise agreed, arrival must be by 9:00 PM. Any reservation will be canceled if Reception has no news of the guest by 4:00 PM on the day following the scheduled arrival.
- Guests must pay the full amount due 7 days before their arrival. Cash payments exceeding legal limits are not accepted. Upon arrival, a refundable security deposit of €100.00 is required; it will be returned at departure after inspection of the unit’s condition, otherwise it will be retained for reconditioning costs. Only one small pet is allowed in certain mobile homes, subject to prior agreement with Management.
- Departures and arrivals follow the posted schedule. Mobile homes must be vacated by 10:00 AM.
- All campers and visitors, adults and children, are required to present their ID at Reception upon arrival; those without it will not be admitted. Minors without photo ID (see D.L. 03/05/2014) or unaccompanied by their parents are not permitted. For the duration of their stay, minors must be accompanied and housed with their parents or legal guardians, who are responsible for ensuring that the campsite rules are observed and respected. Children must always be supervised when using the facilities and restrooms. Parents are directly responsible for their children. In the case of unaccompanied minors, a parental authorization together with a photocopy of a parent’s ID is required.
- The guest is responsible for inspecting the condition and state of the accommodation’s materials; any defects must be reported promptly to Reception so that necessary maintenance can be carried out. The guest is liable for any damage or missing items and must cover the cost of repair or replacement. For organizational reasons, it is not possible to guarantee a specific unit number, only the requested accommodation type. Management reserves the right to make changes at any time before occupancy without prior notice to the guest but will accommodate requests whenever possible. Pets are allowed in certain units (maximum one per accommodation).
- Drivers on campsite roads must proceed at the slowest possible speed.
- Playing ball games and riding bicycles for play throughout the campsite is strictly prohibited. Children must always be supervised when using any facilities and restrooms. Parents are fully responsible for their children. Management declines all liability in the event of accidents.
- Noise and disturbances must be avoided at all times; televisions and radios may be used but only at low volume.
- From 12:00 AM to 8:00 AM absolute silence must be observed, and motor vehicles are prohibited within the campsite. Guests wishing to exit or enter after 12:00 AM must arrange in advance with the night watchman to park their car in the area adjacent to Reception before midnight.
- It is forbidden to dig pits or holes in the ground, light fires (only gas barbecues are allowed), drive nails into trees, or damage flowers, plants, or campsite equipment in any way—particularly by pouring hot water onto the grass or at the base of plants. Violators will be held liable for damages and expelled from the campsite.
- It is forbidden to dispose of paper, waste, or cigarette butts outside the designated bins. It is forbidden to wash dishes or laundry outside the appropriate, clearly marked areas.
- Car washing is not permitted.
- Each camper is responsible for safeguarding their personal belongings. Management assumes no liability, under any circumstances, for any loss, theft, or valuables.
- Management reserves the right, at its sole discretion, to introduce any rules, regulations, schedules, or other measures as deemed necessary at any time.
- Management reserves the right to remove anyone responsible for harassment or vandalism.
- Entry or reservation at the campsite implies acknowledgment and acceptance of these rules
Pet Entry Rules
Pets are welcome at Camping Luna; to ensure harmonious coexistence, we kindly ask you to follow the rules below:
- Pets are allowed in campervans and caravans you own; in tents and mobile homes, only one small pet is permitted.
- The presence of pets must be declared at the time of booking and upon arrival.
- Pet entry must be authorized by Management.
- Dog breeds and animals deemed dangerous or classified as such by authorities may, at Management’s discretion, be removed from the campsite.
- Pets must be accompanied by vaccination and flea/tick prevention records.
- Dogs must be kept on a short leash at all times and may not be left unattended on the premises.
- Any damage caused by your pets to third parties or campsite property is the sole responsibility of the owner.
- Dogs have free access to the public beach. They may be allowed on private beaches at the beach operator’s discretion.
- Pets must be taken outside the campsite for their needs. In all cases, owners must clean up after their animals.
- Owners must ensure full compliance with hygiene and sanitary regulations during their pet’s stay to avoid disturbing other guests.
- Owners who violate these rules will be asked to leave the campsite immediately.
Free Beach Rules
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Privacy Policy & Cookie policy
Welcome to our website www.campingluna.it. Please read our Privacy Policy carefully, which applies whenever you access the website, browse its content, or use its services.
Introduction
This notice is provided under Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended. It informs you, the client, about the methods, timing, format, and purposes of the processing of personal data we collect, and specifies the rights you may exercise in relation to that processing. “Data processing” refers to any operation or set of operations, carried out with or without automated means, on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. “Data subject” refers to the person to whom the personal data relates.
Data controller and contact details
The data controller (the entity that determines the purposes and means of processing, as well as the security measures to ensure confidentiality, integrity, and availability of data) is CONTAINER Srl, represented by its legal representative Francesca Frediani, with registered office at Via delle Pinete 392. Contact email: privacy@campingluna.it, certified email: containersrl.campeggio@pec.it.
Data Processor
The data processor is Genovesi Juri.
Legal basis for processing and purposes of processing
The processing of personal data provided by the data subject under the contract is necessary to enable the controller to fulfill its contractual obligations.
The processing is also aimed at fulfilling legal obligations related to the contract, particularly those concerning accounting, tax, social security, hygiene, safety, and health, as well as carrying out all necessary and mandatory administrative procedures for the proper management of the contractual relationship.
Nature of data provision: mandatory or optional
Providing personal data to the data controller may be necessary to achieve the purposes identified in this notice, or it may be optional.
The mandatory or optional nature of each data field is specified at the time of collection—mandatory fields are marked with an asterisk (*).
Refusal to provide Container Srl with data marked as mandatory makes it impossible to achieve the primary purpose of that specific collection: for example, the controller may be unable to accept your booking, execute the contract, or provide the requested services. Providing additional data, beyond what is marked as essential, is optional and does not affect the achievement of the primary purpose (e.g., accessing and using the website and its services).
Data processing by third parties
Personal data provided for a booking or to enter into an accommodation contract may be shared with:
- employees and collaborators of the Controller, in their capacity as internal data processors and/or system administrators;
- third-party companies or other entities (e.g., banks, professional firms, consultants, insurance companies providing insurance services, etc.) performing outsourced activities on behalf of the Controller, in their capacity as external data processors.
Rights of the data subject
Rights of the data subject:
- The right to access their personal data at any time and to receive confirmation of its existence, even if not yet recorded, and to have it communicated in an intelligible form within one month of the request;
- The right to know the purposes of processing, the categories of personal data, the recipients to whom the data have been or will be disclosed, and, where possible, the retention period or the criteria used to determine it;
- The right (even after withdrawing consent) to erasure, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary in relation to the purposes for which it was collected or subsequently processed;
- The right to update, rectify, or, where interested, integrate the data;
- The right to restrict processing when it has been challenged on lawful grounds (as an alternative to erasure of the data);
- The right to data portability for automated processing, i.e., the right to receive personal data provided to the controller in a commonly used, machine-readable format for transmission to another controller;
- The right to object to processing and to lodge a complaint with the supervisory authority (Data Protection Authority) for legitimate reasons or for processing that is not relevant to the purpose of collection;
- The right to object to the processing of personal data for direct marketing or market research purposes; providing these data is optional and subject to consent as specified below.
Optional or mandatory nature of data provision
The data subject may exercise their rights by directing requests to the Data Controller, Container Srl, represented by its legal representative Francesca Frediani at Via delle Pinete 392, or by sending communications to the following email address privacy@campingLuna.it
Methods of processing data for website users
Personal data processing is carried out mainly by electronic and telematic means by the Data Controller and by other parties who, after appropriate reliability and competence checks, perform operations instrumental to the purposes strictly related to the use of the website, its services, the management/collection of bookings, and the handling of payment systems through the portal.
In general, data are processed to provide the following services available on our site:
- Site registration, to access related services;
- Subscription to specific and additional services, such as our newsletter and similar offerings;
- Booking collection and associated activities;
- Payment processing: in this case, data provided during the purchase process (name, surname, address, payment card number, delivery address if different from billing) will be sent directly to the banking circuit, which will use the data to process your payment request;
- Anti-fraud checks: pursuant to Chapter IV, Art. 25, para. 6 “Transfer of personal data to third countries” of Directive 95/46/EC, data may be transferred to countries outside the EU or EEA that nevertheless guarantee an adequate level of data protection. In any case, processing will follow the methods set forth in this notice and legal provisions;
- Handling of technical and commercial requests.
Methods of processing data for those browsing the website
The personal data collected will be processed and stored for a period of 5 months, after which they will be deleted or anonymized.
Data collected for marketing and profiling purposes will be retained for no more than 3 years, after which they will be deleted.
Cross-border Data Transfers
At the time of publication of this notice, the data controller does not foresee or plan any cross-border processing of personal data.
Identification of users during navigation
When processing data that can directly or indirectly identify a person, the controller adheres to the principle of strict necessity.
For this reason, the site has been configured so that the use of personal data is minimized: therefore, data processing is excluded when the purposes can be achieved using anonymous data (for example, in market research aimed at improving services) or by other means that allow identification of the user only if necessary or at the request of authorities and law enforcement (for example, for traffic data, site visit duration, or IP address).
In some cases, as expressly indicated elsewhere in this notice, data may be processed—only with explicit consent—for profiling based on preferences or for sending promotional information.
Cookies
This website uses cookies to enhance your browsing experience. There are various types of cookies classified as necessary and stored in your browser because they are essential for the basic functions of the site. We also use third-party cookies to help us analyze and understand how you use this website. These cookies are stored in your browser only with your consent. You can also choose to opt out of these cookies, but doing so may affect your browsing experience.
The site uses:
- Technical Cookies to save the user session and perform other strictly necessary activities for the operation of this website, such as load balancing.
- Preference & Analytics Cookies to save browsing preferences and optimize the user experience. These include cookies for language settings or for site-owner statistics.
- Third-Party Cookies that may collect information about your movements on the Internet, particularly on our websites. Some pages feature “social plug-ins” allowing you to share our content on networks like Facebook, Twitter, and YouTube. Third-party cookies are not under our control; for more information on their use, please refer to the third party’s cookie policies.
- Acceptance of automatic data collection procedures and the use of cookies is necessary to use the site and its services.
- This notice is drafted based on multiple legal frameworks, including Articles 13 and 14 of Regulation (EU) 2016/679. Unless otherwise specified, it applies exclusively to this website.
Security Measures
The data controller implements appropriate security measures to minimize the risks of data destruction or loss—including accidental loss—as well as unauthorized access or unlawful processing that does not comply with the purposes outlined in this Privacy Policy.
The controller cannot guarantee users that the measures taken to secure the website and the transmission of data and information will eliminate all risks of unauthorized access or data leakage from user devices. Therefore, users are advised to use appropriate software to protect data transmission over the network—both incoming and outgoing (such as up-to-date antivirus systems)—and to verify that their Internet service provider has adopted adequate measures for secure data transmission (for example, firewalls and anti-spam filters).
Privacy Policy for Online Bookings
Welcome to our website www.campingluna.it. Please read our Privacy Policy carefully, which applies whenever you access the website and decide to browse it and use its services.
Introduction
This notice is provided pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended. It informs the client about the methods, timing, format, and purposes of the processing of personal data collected, and specifies the rights the data subject may exercise in relation to that processing. “Data processing” refers to any operation or set of operations, carried out with or without automated means, on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. “Data subject” refers to the individual who has provided their personal data.
Data Controller and Contact Details
The entity that determines the purposes and means of processing personal data (as well as the security measures to ensure confidentiality, integrity, and availability of data) is Container Srl, represented by its legal representative Francesca Frediani, with registered office at Via delle Piete 392 (MS). Contact email: privacy@campingLuna.it; certified email: containersrl.campeggio@pec.it.
Data Protection Officer
The person responsible for data processing is Genovesi Juri
Legal basis for processing and purposes of processing
The processing of personal data provided by the data subject under the contract is necessary to enable the controller to fulfill its contractual obligations.
The processing is also aimed at meeting legal obligations related to the contract, in particular accounting, tax, social security, hygiene, safety, and health requirements, as well as carrying out all necessary and mandatory administrative procedures for the proper management of the contractual relationship.
Optional or mandatory nature of data provision
Providing the personal data requested may be necessary to achieve the purposes identified in this notice, or optional.
Refusal to provide Container Srl with data marked as mandatory makes it impossible to achieve the primary purpose of that specific collection: for example, the controller may be unable to accept your booking, execute the contract, or provide the requested services. Providing additional data beyond what is essential is optional and does not affect the achievement of the primary purpose of the collection (for example, using the website and its services).
L’eventuale rifiuto a comunicare a Container Srl taluni tuoi dati contrassegnati come obbligatori rende impossibile il perseguimento della finalità principale della specifica raccolta: tale rifiuto potrebbe ad esempio comportare l’impossibilità per il titolare di ricevere la prenotazione, eseguire il contratto o di effettuare i servizi offerti . Il conferimento a Container Srl di ulteriori dati, diversi da quelli contrassegnati come essenziali, è invece facoltativo e non comporta alcuna conseguenza in ordine al perseguimento della finalità principale della raccolta (ad esempio, a seconda dei casi, l’uso del sito web e dei suoi servizi).
Data processing by third parties
Personal data provided for a booking or to enter into an accommodation contract may be shared with:
- employees and collaborators of the Data Controller, in their capacity as internal data processors and/or system administrators;
- third-party companies or other entities (e.g., banks, professional firms, consultants, insurance companies providing insurance services, etc.) performing outsourced activities on behalf of the Data Controller, in their capacity as external data processors.
Rights of the data subject
The data subject is entitled to:
- The right to access their personal data at any time and to receive confirmation of its existence, even if not yet recorded, and to have it communicated in an intelligible form within one month of the request;
- The right to know the purposes of processing, the categories of personal data, the recipients to whom the data have been or will be disclosed, and, where possible, the retention period or the criteria used to determine it;
- The right (even after withdrawing consent) to erasure, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary in relation to the purposes for which it was collected or subsequently processed;
- The right to update, rectify, or, where relevant, complete the data;
- The right to restrict processing when it has been contested on grounds of lawfulness (as an alternative to erasure of the data itself);
- The right to data portability for automated processing, i.e., the right to receive personal data provided to the controller in a commonly used, machine-readable format for transmission to another controller;
- The right to object to processing and to lodge a complaint with the supervisory authority (Data Protection Authority) for legitimate reasons or for processing that is not relevant to the purpose of the collection;
- The right to object to processing of personal data for direct marketing or market research purposes; providing these data is optional and subject to prior consent as specified below.
Modalities for exercising rights
The data subject may exercise their rights by sending requests to the Data Controller, Container Srl, represented by its legal representative Francesca Frediani at Via delle Pinete 392, or by sending communications to the following email address privacy@campingLuna.it.
Modalities of data processing for website users
Personal data processing is carried out predominantly by electronic and telematic means by the Data Controller and by other parties who, after appropriate reliability and competence checks, perform operations instrumental to the purposes strictly related to the use of the website, its services, the management/collection of bookings, and the handling of payment systems through the portal.
In general, data are processed to provide the following services available on our site:
- Site registration, to access the related services;
- Subscription to specific and additional services, such as our newsletter and similar offerings;
- Booking collection and associated activities;
- Payment processing: in this case, data provided during the purchase process (name, surname, address, payment card number, delivery address if different from billing) will be sent directly to the banking circuit, which will use the data to process your payment request;
- Anti-fraud checks: pursuant to Chapter IV, Art. 25, para. 6 “Transfer of personal data to third countries” of Directive 95/46/EC, data may be transferred to countries outside the EU or EEA that nonetheless guarantee an adequate level of data protection. In any case, processing will follow the methods set forth in this notice and legal provisions;
- Handling of technical and commercial requests.
Duration of processing
The personal data collected will be processed and stored for a period of 5 months, after which they will be deleted or anonymized.
Data collected for marketing and profiling purposes will be retained for no more than 3 years, after which it will be deleted.
Cross-border data processing
At the time of publication of this notice, the data controller does not foresee or plan any cross-border processing of personal data.
Identification of users during browsing
When processing data that can directly or indirectly identify a person, the data controller adheres to the principle of strict necessity.
For this reason, the site has been configured so that personal data usage is minimized: data processing is excluded when the intended purposes can be achieved using anonymous data (for example, in market research aimed at improving services) or by other means that allow identification of the user only if necessary or at the request of authorities and law enforcement (for example, for traffic data, time spent on the website, or IP address).
In some cases, as expressly indicated elsewhere in this notice, data may be processed—only with explicit consent—for profiling based on preferences or for sending promotional information.
Cookies
Our website uses automatic data collection systems not directly provided by the user, such as cookies. A cookie is a device transmitted to the user’s hard drive; it does not contain intelligible information but allows the association of the user with personal information they have provided on the site. Cookies are stored on our server, and no one can access the information they contain.
The controller processes information collected through cookies only in anonymous and aggregated form to optimize its services and website in relation to users’ specific needs and preferences.
Acceptance of automatic data collection procedures and the use of cookies is necessary to use the website and its services.
Security Measures
The data controller adopts appropriate security measures to minimize the risks of data destruction or loss—even accidental—as well as unauthorized access or unlawful processing that does not comply with the purposes outlined in the Privacy Policy.
The controller cannot guarantee users that the measures taken to secure the website and the transmission of data and information will eliminate all risks of unauthorized access or data leakage from user devices. Therefore, users are advised to install appropriate software to protect data transmission over the network—both incoming and outgoing (such as up-to‐date antivirus systems)—and to ensure that their Internet service provider has implemented suitable measures for secure data transmission (for example, firewalls and anti-spam filters).